Class Activity Book-BSBCUS501 Manage quality customer service New match and process receipts BSBITU304

match and process receipts BSBITU304 Produce spreadsheets BSBCUS301 Deliver and monitor a service to customers Additional electives BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others If you require RPL Kits with comprehensive benchmarking

Units of competency MSL973022 Conduct laboratory-based acceptance tests for construction materials RIISTD401 Monitor quarry laboratory operations and the quality of results MSL952001 Collect routine site samples * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SIRRINV002 Control stock SITXHRM002 Roster staff SIRXMGT001 Supervise and support frontline team members SIRXCEG008 Manage disrespectful

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-BSBCUS501 Manage quality customer service New match and process receipts BSBITU304Our unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the